Customer Forms
Start creating forms and surveys that your customers enjoy and WANT to engage with!
Spark’s Customer Forms are a secure and efficient way for you to digitise your offline forms and data capture processes. From collecting valuable customer feedback, and encouraging call-back requests to registering responses to a competition or events.
Best Practice
Net Promoter Score
(NPS)
Satisfaction
& Future Needs
Acquisition & Prospecting
Customer product instructions
Collect and action customer responses efficiently. Use multiple triggers to initiate, including New Customer, New Loan, and Branch or Online interaction. Easily track and benchmark your performance.
Enjoy higher response rates from more enjoyable and interactive surveys.
Get the data you need to make informed business decisions.
Collect and action leads using short response forms on your website product and promotional pages. Implement anything from simple call-back requests to a semi-loan qualifying form.
Reduce manual handling and streamline processes with Spark forms. Term Deposit Renewal Instructions and Fixed Rate Expiry Instructions can now be handled via a simple form.
Key Benefits
Secure
Perfectly suited to the Mutual Banking sector, all data remains securely onshore and adheres to Australian privacy legislation.
Enhance customer experience
Deliver interactive, personalised and responsive Forms and enable real-time responses.
Integrated
Enjoy all the communication automation benefits through the Spark Platform such as hyper-segmentation, queuing and automated workflows, and response automation.
Identify areas of improvement
Gain direct insight into how satisfied your customers are with your products, services, and overall experiences. This information is invaluable for understanding what’s working and what needs improvement.