Engagement Solutions

for Credit Unions & Mutual Banks

“Spark’s customer profiling model helped us identify the sweet spot in our Member database. This helped us contact the right Members which resulted in a better campaign result.”

– Peter, Teachers Mutual Bank Limited

“With Spark’s help, we’ve been able to customise our forms to deliver consistent brand experiences for our customers. With little lead time, we’re able to launch and update forms or surveys often on the same day.”

– Justin, Bank Australia

“Spark has helped us produce high converting marketing campaigns using the most relevant communication channels for our members.  We see results!”

– Kathryn, Coastline Credit Union

“Our processing time went from 9 days to just 3 by utilising Spark’s data capabilities to support getting our Rate Change Notices out. A great move for us!”

– Emily, Teachers Mutual Bank Limited

“The team at Spark have been like an extension of our own in-house marketing and digital team. Having this resource at our fingertips has given us the agility to go to market with various campaigns much faster than we would have done alone.”

– Cami, Australian Mutual Bank

“It has empowered our Sales team and front-line staff with real-time access to customer behaviours, satisfaction rating and communication activity. It has also facilitated the ability for our teams to action leads from our customer base.”

– Bruce, Summerland Bank

“The team at Spark have been like an extension of our own in-house marketing and digital team. Having this resource at our fingertips has given us the agility to go to market with various campaigns much faster than we would have done alone.”

– Cami, Australian Mutual Bank

Why Spark?

Spark specialise in Customer Engagement solutions catered exclusively to the Mutual Banking sector.

We help Mutual Banks understand and engage their customers to increase their lifetime value and retain them for life.  We identify and create growth opportunities, build and execute customer journeys, and streamline compliance and marketing communications.

Due to our reach, scope, and data expertise within the Mutual Banking sector, we’re able to deliver our clients a superior depth of insight, analytics, service and support.

Data

We live, breathe and dream data. From predictive analytics, data transformation and modelling, industry benchmarking, customer profiling and reporting – we can provide the insights you need to make and action strategies that drive business growth.

Automation

Our omni-channel automation platform enables your marketing, sales, and service teams with a powerful tool to design and automate complex customer communication journeys.

Integration

Our extensive and ever-growing library of advanced integrations enable the utilisation of data and software functionality from multiple sources. Need us to integrate with your already established platforms? We can!

We came from the sector

Our team has been a part of the Credit Union and Mutual Banking sector for decades.  We’ve worked in them, for them and are customers of them – we’re big fans!

w

We cater to the sector

Our clients benefit from the wealth of specialised knowledge we provide.  And we continuously develop our offerings specific to their evolving needs.

We understand the sector

We understand the data security requirements, core banking system providers, referral partners, and have a thorough grasp on the datasets unique to the Credit Union and Mutual banking sector.

Let’s Connect!

Office

Level 36 Gateway, 1 Macquarie Place, Sydney 2000. 

Call Us

+61 (2) 8051 3222