Operationalise Your NPS Program
MAY 2025 | Turn NPS feedback into action with Spark.
Spark helps you go beyond score collection by operationalising your Net Promoter Score (NPS) program - making it easy to capture responses, surface insights, and trigger timely follow-up actions that improve customer experience.
Here’s how we help:
Automated NPS Invitations
Easily set up and send NPS surveys to customers after key interactions or at regular intervals - fully branded and trackable.
Data-Driven Triggers
Target the right moments in the customer journey - such as post-loan settlement, account opening, or new customer onboarding - to maximise response rates and relevance.
Feedback Collection & Storage
Responses are securely stored and accessible within the Spark Platform. Spark is ISO27001 certified, so your response data is safe and compliant.
Real-Time Alerts
Flag detractors for immediate follow-up and spot patterns and opportunities to improve your products and services.
Integrated Workflows
Use NPS scores to trigger follow-up journeys - such as thank you messages or invitations to leave an online review.
Reporting
Get reporting at a frequency that suits you best and are tailored for branch staff, management, and executive teams. Spark can also populate your Power BI environment to support fully customised dashboards.
“Moving our existing NPS program into the Spark Platform was a major win for our team. We’ve significantly reduced costs and expanded our reach - surveying more members than ever before. Since making the switch, our NPS scores have improved, and we’re now able to follow up quickly on both positive and negative experiences. That timely engagement has helped us strengthen relationships and act on feedback in a much more meaningful way.”
Let’s make your NPS program more than just a number.
Talk to the team at Spark to explore your NPS options today.