Automating Rate Change Notices: Faster, Simpler, Smarter

MAY 2025

With the Reserve Bank of Australia announcing a recent cash rate reduction, mutual banks are once again preparing to notify home loan customers of changes to their rates. These communications are essential, but they don’t have to be time-consuming or resource-heavy.

Manually preparing, reviewing, and delivering Rate Change Notices can place a huge strain on internal teams, especially when volumes spike. With Spark, these notices can be fully automated - removing the need for manual intervention while improving consistency, speed, and compliance.

By automating your Rate Change Notices, you can:

  • Reduce the operational burden on your team

  • Lower delivery and processing costs

  • Ensure timely and accurate communications across email, SMS, and mail

  • Confidently meet compliance obligations

In addition, Spark can support archiving of these compliance communications via your preferred document management system (DMS), such as BizeDocs or FileOptics - ensuring your records are complete, secure, and compliant.

Whether it’s a rate increase or decrease, Spark helps mutual banks stay responsive to RBA decisions, helping you to deliver clear, compliant messages to customers while freeing up valuable resources.

Our processing time went from 9 days to just 3 by utilising Spark’s data capabilities to support getting our Rate Change Notices out. A great move for us!
— Emily, Teachers Mutual Bank

Make rate change times run smoother

Talk to your Spark team about automating your Rate Change Notices today..

Next
Next

Operationalise Your NPS Program