Our Platform Service
Our Platform Service underpins everything we do—connecting analytics, automation, integration, and operational support into one cohesive ecosystem.
Automated, Targeted & Relevant Communications– Made Easy
Spark offers a multi-channel automation platform designed specifically for mutual banks and credit unions. Our powerful service helps marketing, sales, and service teams streamline customer engagement with:
Workflow Automation
Trigger actions based on real-time data or customer behaviour—reducing manual effort and improving timeliness.
Custom-built customer journey maps
Map and automate complex lifecycle journeys tailored to your customer segments.
Multi-channel communication delivery
Easily create and send emails, letters, SMS, and surveys/forms, all in one place.
Consistent customer experience across channels
Easily create and send emails, letters, SMS, and surveys/forms, all in one place.
Proactive outbounds opportunities
Surface timely leads and follow-up prompts, giving your teams more chances to connect and convert.
Flexible, Secure & Built for Mutuals
We understand the specialised needs of mutual banks. That’s why Spark offers the flexibility to run as a hosted cloud service or on-premise solution - a level of choice that’s hard to find elsewhere.
Data security is central to everything we do.
✓ ISO27001 Certified – Spark follows globally recognised best practices in information security management.
✓ Secure data handling practices aligned to the needs of financial institutions.
Seamless Integrations Across Your Ecosystem
Spark connects with the tools you already use — from communication platforms to banking systems and core workflow tools. Want to see the full list?
Already Have an Automation Platform?
We Can Supercharge It.
You don’t need to start from scratch to benefit from Spark. While we offer a full-featured automation platform, our data intelligence services are what really set us apart. We help clients turn raw data into meaningful, bank-ready triggers—fueling smarter journeys, more effective communications, and better customer outcomes.
Ready to connect the dots?
Our Platform Service lays the foundation — now see how Analytics turns data into insight to drive smarter decisions and stronger outcomes.